Privacy Policy

Last Updated: January 19, 2025

Welcome to Herb Hoard 🌿 (“we,” “us,” “our,” or the “Site”). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit, interact with, or make a purchase from herbhoard.pk (the “Site”), or engage with any related services (collectively, the “Services”).

By using our Services, you agree to the terms of this Privacy Policy. If you do not agree, please refrain from using our Services.

Changes to This Policy

We may update this Privacy Policy periodically for legal, regulatory, or operational reasons. Changes will be posted on our Site, and the “Last Updated” date will be revised accordingly.

Information We Collect

1. Information You Provide Directly

You may give us personal data through forms, purchases, or customer support, such as:

  • Contact information (name, email, phone number, address)

  • Order and payment details

  • Account credentials (username, password, security questions)

  • Customer service inquiries or feedback

Certain features may require this information. Without it, some functionality may be limited.

2. Automatic Data Collection (Usage Data)

We collect technical and interaction data automatically through cookies and similar technologies, including:

  • Device type, browser, and IP address

  • Time spent and pages viewed

  • Interactions with the Site

To learn more, see our Cookie Policy.

3. Information from Third Parties

We may receive your information from:

  • Our platform provider (e.g., Shopify)

  • Payment processors

  • Advertising and analytics tools

  • Social media or integrations you use to access our Services

How We Use Your Information

We use personal data to:

  • Fulfill and manage orders

  • Process payments and provide customer support

  • Communicate with you (transactional emails, updates, etc.)

  • Send promotional offers (opt-out available)

  • Improve the Site and personalize your experience

  • Detect and prevent fraud or unauthorized access

  • Meet legal and regulatory requirements

Cookies and Tracking Technologies

We use cookies to enhance your experience, remember your preferences, and analyze traffic. Third-party services may also use cookies to provide targeted advertising and analytics.

You can disable cookies through your browser settings, though some features may not function properly as a result.

Sharing Your Information

We may share your information with:

  • Service providers (e.g., shipping partners, payment processors)

  • Marketing and advertising partners

  • Our affiliates and internal business units

  • Legal or regulatory authorities when required

  • Parties involved in a business transfer (e.g., merger or acquisition)

Categories of Shared Data

Data Type Shared With
Identifiers (e.g., name, contact info) Service providers, marketing partners, affiliates
Commercial info (orders, returns) Same as above
Technical data (IP address, usage behavior) Analytics tools, advertising partners
Location data (based on IP) Service and security partners

We do not sell or disclose sensitive personal data without your explicit consent.

Third-Party Links

Our Site may contain links to external websites. We are not responsible for the content, security, or privacy policies of those websites. Always review third-party privacy practices before interacting with them.

Children’s Privacy

Herb Hoard does not knowingly collect data from children under 16. If you believe we’ve collected data from a child, please contact us to request deletion.

Data Security and Retention

While we take reasonable steps to protect your data, no system is completely secure. Avoid sending sensitive data through unsecured methods.

We retain your information only as long as needed to:

  • Fulfill your orders

  • Maintain your account

  • Comply with legal obligations

Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request corrections or deletions

  • Transfer your data to another provider

  • Restrict or object to data processing

  • Withdraw consent

  • File a complaint with a data protection authority

To exercise these rights, contact us at the email address below. We may ask for identity verification. You may also authorize someone to act on your behalf with proper documentation.

International Data Transfers

If you’re located outside Pakistan, please note that your data may be processed and stored in other countries. Where necessary, we implement legal safeguards for such transfers.

Contact Us

For questions, concerns, or to exercise your data rights, contact us at:
📧 herdhoard@gmail.com
📍 Herb Hoard, Karachi City, Karachi, 0213, Pakistan